Add your chosen products and options to the cart, complete checkout and submit an order request. D3 then reviews delivery and publishes a final quotation for you to accept or decline.
Help Centre
Frequently Asked Questions
Helpful answers about products, custom furniture, orders, delivery quotations and customer accounts.
No payment is taken when the order request is submitted. Payment is requested only after the delivery quotation has been prepared and accepted. Online payment will be enabled once the approved payment provider is connected.
Delivery is quoted according to the items, destination and access requirements. The delivery amount and final total appear in your order before you accept the quotation.
Yes. A quotation can be accepted or declined from the order page while it is active. Declining it records the response without taking payment.
Share the intended piece, dimensions, preferred materials or style references and delivery area. D3 reviews feasibility, pricing and timing before production is confirmed.
Made-to-order furniture currently has an estimated manufacturing lead time of 3 to 12 weeks.
The timing can change according to the product, materials, selected options and production schedule.
Yes. Registered customers can save multiple addresses, select a default address and update their details from My Account.
Screen settings, lighting and material batches can affect how colours appear. Confirm important colour and material choices with D3 before production.
Use the order reference shown in My Account when contacting D3 by phone, WhatsApp or the contact form.