Returns and Refunds Policy

Contact D3 first

Contact D3 with the order reference and a clear explanation of the concern before returning any item. Photographs may be requested to help assess the issue.

Custom-made items

Custom-made products are created according to approved specifications and are not generally suitable for change-of-mind returns. D3 will review manufacturing defects, damage or specification concerns individually.

Damaged or incorrect items

Report visible damage or an incorrect item as soon as reasonably possible after delivery. Keep the item and packaging available while D3 reviews the matter.

Approved remedies

Depending on the circumstances, an approved remedy may involve repair, replacement, correction or refund. The appropriate solution is confirmed after assessment.

Refund processing

Where a refund is approved, D3 will confirm the method and processing details directly with the customer.